At Modelit, we are looking for a skilled and motivated Salesforce Business Analyst to join our team. The ideal candidate will have strong experience working with Salesforce consulting partners, leading discovery sessions, and translating complex business requirements into actionable Salesforce solutions for nonprofits, NGOs, and Health & Human Services organizations.

We seek a proactive, client-facing professional with excellent communication skills, strong attention to detail, and a genuine passion for using technology to drive social impact.

Responsibilities

• Lead discovery sessions, stakeholder interviews, workshops, and process mapping to understand client needs; translate findings into user stories, functional requirements, and prioritized backlogs.

• Collaborate with Solution Architects, developers, and project managers to design Salesforce solutions built on Nonprofit Cloud, Public Sector Solutions, and ecosystem tools.

• Develop and lead testing strategies, create comprehensive test cases, facilitate UAT, and deliver tailored training sessions to drive strong user adoption.

• Serve as the primary point of contact for evolving business requirements; proactively identify opportunities for optimization post-implementation.

• Work cross-functionally with delivery teams, client leadership, and program staff to align priorities and manage scope.

• Contribute to data strategy initiatives, AI readiness projects, and the refinement of CAUSE Solutions accelerators for human services use cases.

Requirements

• 3+ years of experience as a Salesforce Business Analyst, ideally with a consulting partner or implementation firm.

• Strong familiarity with Salesforce platform capabilities, particularly Nonprofit Cloud (NPSP/NPC) and/or Public Sector Solutions.

• Proven ability to connect day-to-day business needs with strategic opportunities and long-term technology roadmaps.

• Excellent communication, facilitation, and presentation skills comfortable working with both technical and non-technical stakeholders.

• Demonstrated success managing multiple concurrent projects in a fast-paced consulting environment.

• Excellent English communication skills, both written and spoken.

Nice to have

• Experience with other Salesforce-managed packages such as PMM or NCCM.

• Prior experience migrating data for nonprofit organizations.

• Familiarity with automation frameworks or additional scripting languages.

Benefits

• Paid time off – because rest matters.

• On-site (from our offices at Sinergia), hybrid, or remote work – your choice!

• Flexible hours – start your day anytime between 8–10am and wrap up between 5–7pm.

• Career growth opportunities – we grow together.

• Ongoing training & development – keep learning, keep leveling up.

• Certification vouchers on us – we’ve got your back when you’re ready to get certified.

• A team culture you’ll love – supportive, collaborative, and fun.